Ticket help

Have a discount code or password?

The instructions are different for each Nutcracker venue. Choose your venue below and follow the steps in order.

Choose your venue

One production, two ticketing systems.

Herberger Theater uses Etix and a promo code field. Arizona Financial Theatre uses Ticketmaster and an unlock password.

Herberger Theater · Etix

December 12–13

When to enter it: After selecting your seats.

  1. 1

    Choose your performance

    Select the day and time you want to attend.

  2. 2

    Select your seats

    Choose the available seats you would like to purchase.

  3. 3

    Enter the promo code

    At the bottom of the screen, enter your code in the field labeled “PROMO CODE.”

  4. 4

    Complete checkout

    Continue through the remaining checkout steps.

Arizona Financial Theatre · Ticketmaster

December 18–20

When to enter it: Before selecting any seats.

  1. 1

    Choose your performance

    Select the day and time you want to attend.

  2. 2

    Open the purchase screen

    Select “Buy Tickets.” Review the “What You Need to Know” message and select “I Agree.”

  3. 3

    Unlock your offer

    On the purchase screen, select “Unlock” and enter your password before selecting any seats.

  4. 4

    Select your seats

    Choose your seats and continue through checkout.

Ticketmaster seating screen with an arrow pointing to the Unlock button
Select “Unlock” before choosing seats.
Need Ticketmaster help?

For Arizona Financial Theatre ticket or password questions, contact the Live Nation Box Office.

Call 1-800-653-8000

Take part

Ready to choose a performance?

View every 2026 Nutcracker date and official ticket link.